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Shipping Policy

All orders are sent from Hong Kong

With Tracking number:

USA - USPS e-Express (First Class with Tracking) (5 - 15 business days)

DHL eCommerce ( 7 - 20 business days)

Hong Kong - Hong Kong Post - Smart Post (1 - 3 business days)

International - Registered Economy With Tracking (10 - 20 business days)

 

Without Tracking number:

USA & International - International Airmail (Without tracking) (10 - 20 business days)

 Note: Handling period 1 - 5 working days

 

Shipping and Return Policy:

All non-claimed, refuse or wrong shipping address orders that caused the order to be returned, a restocking fee of USD 9.00 or 10% the order amount (whichever higher) will be charged. If package was disposed, buyer are fully responsible for the full cost.

All return because of wrong purchase, defective, wrong item or changing mind a restocking fee of USD 9.00 or 10% the order amount (whichever higher) will be charged. All return has to be requested within 7 days upon receiving the package. 

 

For details on Return & Refund Policy please visit Return & Refund Policy Page

 For details please refer to our full Terms of Services page.

**** Special arrangement for COVID-19 and the impact on Int

ernational deliveries ***

    Due to the COVID-19 and the impact on the international deliveries and uncertainty, all international deliveries may be subject for delay without further notice. By placing a purchase on Althemax, you have been informed and agree with possible delays that may occur.