Legal

Refunds & Returns

Last updated: 18 June 2026

Althemax is a multi-seller marketplace. Each product is sold by an independent merchant who sets their own returns policy. This page describes the minimum protections that apply to every order placed through Althemax checkout — your merchant's published policy may grant additional rights, but it cannot override these.

Always read the seller's returns policy on the product page or seller profile before you buy — that is the binding policy for your specific order.

1. Right to cancel (UK / EU consumers)

Where the Consumer Contracts Regulations 2013 (UK) or the EU Consumer Rights Directive apply, you have a 14-day cooling-off period from the day you (or someone you nominate) receives the goods. You can cancel for any reason and return the item for a full refund.

Exceptions where the right to cancel does not apply include:

• Personalised, made-to-order, or custom-printed items (e.g. print-on-demand apparel with your own design).
• Sealed health, hygiene, or intimate items that have been unsealed.
• Perishable goods, software with the seal broken, and digital downloads after delivery begins.
• Newspapers, magazines, and event tickets.

2. Faulty, damaged, or not-as-described items

If an item arrives faulty, damaged, or materially different from the listing, you are entitled to a refund, replacement, or repair regardless of any seller-specific returns window. Contact the seller within 30 days of delivery; we'll step in if needed.

3. How to start a return

1. Open the order from your account orders page.
2. Choose Request return and pick a reason.
3. The seller has 3 business days to respond with a return address and a returns label (where one is offered). For sellers without marketplace checkout, contact details are listed on the seller's profile.
4. Send the item back in its original condition within the window the seller specifies (no shorter than the minimums on this page).

4. Refund timing

• Once the seller confirms receipt of the returned item, refunds are issued to the original payment method within 7 calendar days.
• Card refunds typically appear on your statement within 3–5 business days after issue. Bank-transfer refunds may take longer depending on your bank.
• Original delivery charges are refunded only for items returned because they were faulty, damaged, or not as described, or where the seller's policy specifies free returns.

5. Return shipping

For change-of-mind returns, the buyer covers return shipping unless the seller's policy says otherwise. For faulty / not-as-described items, the seller covers it.

6. Items must be returned in saleable condition

Unless the item is faulty, the seller can reduce your refund to reflect any reduction in the item's value caused by handling beyond what was needed to check it (e.g. heavy use, missing tags, damaged packaging).

7. Items bought via external channels

Some products on Althemax link out to a connected seller's eBay, Shopify, Etsy, TikTok Shop, or Amazon storefront for checkout. In those cases the buying contract is between you and that storefront, and the platform's policy applies (e.g. eBay Money Back Guarantee, Amazon A-to-z Guarantee). The minimums above still apply when you check out on Althemax directly.

8. Marketplace mediation

If the seller doesn't respond, refuses a return that should be allowed, or the dispute can't be resolved between you, raise it with us within 60 days of the order date by emailing enquiry@althemax.com. We'll review the seller's policy, the listing, and the conversation and decide on a fair outcome.

9. Where to find each seller's policy

• On the product page, scroll to the Shipping & returns section.
• On any seller's profile at althemax.com/merchants/<seller>, look for the Returns policy card.
• For products fulfilled by Printify, eBay, Shopify, Etsy, TikTok Shop, or Amazon, the source channel's policy is linked directly from the product page.

10. Changes

We'll update this page when our practices change and revise the “Last updated” date above.

11. Contact

Refund disputes, mediation requests, and questions about this policy: enquiry@althemax.com.